Hassle-free returns, without the customer service requirement.

Provide your customers with a simple, branded returns portal available 24/7 at rmo.co.uk/yourshopname for FREE! Customers create their own returns labels in seconds, while you set rules to approve or reject requests & decide who pays for postage based on the “Reason for Return”.

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No setup fees · Supports UK (inc Northern Ireland) · Access to Evri & Royal Mail from £3.39 + Vat

Returns dashboard overview
Returns overview
Branded returns experience
Returns Details
 
RMO Users

2,025

RMO Stores

2,167

Annual Returns

73,268

Annual Staff Costs Saved*

£447,301.14

Turn messy returns into a simple, automated workflow.

Let customers self-serve their returns through a clean branded portal while your team keeps full control over rules, eligibility, and costs.

Simple return link

Share your URL returnmyorder.co.uk/myshopname on email, packaging and your help centre.

Fully branded portal

Match your company logo and colours so the experience feels like an extension of your own website.

Self-service labels

Available 24/7, customers can generate returns labels in seconds with clear guidance and status updates.

Rules & eligibility

Control which orders and reasons (e.g Buyer Changed Mind) are eligible for return.

Buyer-paid return labels

Bill to your account, or take payment directly from the buyer by credit/debit card, then generate the label instantly—no chasing invoices or manual admin.

Competitive courier rates

Collected and Dropoff returns options available from £3.39 ex VAT.

Create multiple stores

Brand the user experience by creating seperate branded portals for your individual online stores & marketplace accounts.

Multi-channel ready

Use one central returns portal for orders from your website, marketplace stores, and in-store purchases.

Built with support teams in mind

Say goodbye to “I wish to return my order...” emails and give your team a live view of all activity.

Customer returns portal preview

A branded returns journey in three simple steps

Return My Order is designed so you can launch a professional returns experience in minutes, not months, without rebuilding your entire tech stack.

26.3s

Avg return interaction

8.2×

Faster flow

100%

Customer Friendly

  • Step 1: Create your free RMO account.
  • Step 2: Choose your branding, couriers and rules.
  • Step 3: Share your returnmyorder.co.uk/yourshopname link.

Ready to simplify customer returns for your business?

Claim your free account today and plug Return My Order into your existing workflow.

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How Return My Order fits into your workflow

Use our returns portal alongside your existing ecommerce platform, helpdesk and warehouse processes without disrupting what’s already working.

Create and share your link

Set up your branded portal and drop returnmyorder.co.uk/yourshopname into order confirmations, packaging inserts and your help centre.

Customers self-serve returns

Customers select their reason for return & preferred return option. Labels are generated instantly.

Parcels return, you stay in control

You see every label and scan event in one place, allowing easy reconcile of returns against orders and refunds.

Frequently Asked Questions

You get a unique URL such as returnmyorder.co.uk/yourshopname. Customers use it to look up their order, choose what they’re returning and why, and generate a courier label. You see every request, label and scan event from your dashboard.

By default, returns are offered to your customers free of charge. The associated shipping costs are then billed to you as the business/seller. This can be changed by assigning rules to each reason for return when creating your store. For example, if the buyer tells us they are returning the order because they "Changed their Mind", you can set this to "Buyer pays postage" or "We do not accept returns for this reason".

Not currently. Return My Order will provide services via Evri (drop-off / ParcelShop) and Royal Mail (collections).

No. Customers simply enter the information we require to facilitate the return and varies based on their choice of "Dropoff" or "Collected" services. They do not need a separate login or password.

Yes. You can upload your logo, choose colours and adjust copy so that the returns portal feels like part of your website rather than a third-party tool.

Return My Order is designed with data minimisation in mind. We only store the information needed to process and track returns and we can work with you to support your data retention and GDPR policies.
Read our Privacy & GDPR policy

API access allows you to tailor the returns URL you provide to the customer. This could include their name, the items they ordered, the weight of the parcel and more. All of this can be used so that the customer doesn’t have to enter any information, resulting in a one-click returns label.

Yes. Configure multiple branded portals, each with its own rules, carriers and warehouse destinations, while still reporting across everything in one place.

If you cannot find the answer to your question here, contact us and we’ll be happy to help.

Retailers use Return My Order to reduce workload and keep customers happy.

“We went from handling every return over email to customers self-serving labels in under a minute. Our support inbox is quieter and the team can focus on higher-value work.”

Operations Manager

- UK fashion retailer

“Our warehouse now sees what’s coming back before it arrives. That’s helped us plan staffing and reclaim stock quicker.”

Warehouse Supervisor

- Home & lifestyle retailer

“Collections used to mean endless back-and-forth with customers. Now they pick a slot, the label is booked instantly, and we can see the status in real time.”

Customer Support Team Lead

- UK homewares seller

“The branded portal looks like part of our site, not a bolt-on. Returns feel smoother for customers and we’ve reduced ‘where’s my refund’ tickets.”

Ecommerce Manager

- Beauty & personal care retailer

Speak to the Return My Order team

Tell us a bit about your current returns process and we’ll show you how Return My Order can reduce workload and costs for your business.

Based in:
United Kingdom
Typical response time:
1-3 Working Hours
Support hours:
Mon–Fri, 9:00am to 5:30pm (UK)

Turn returns into a smooth experience for your customers and your team.

Sign up at no cost and see how Return My Order fits your existing processes.

Sign up View Demo